topic Re: VIP not letting me join in Sky Mobile

VIP not letting me join

potpot13 — Thu, 04 Jun 2026 11:09:35 GMT

I have been sky mobile customer since February. Everytime try to go on the VIP via the app.

Find out more", and when I click it I get a page that says "We're really sorry, but you can't join Sky VIP right now." None of the 5 reasons it gives apply.

I have tried deleting app rebooting etc.

Can anyone help

Cheers

Re: VIP not letting me join

63johnw — Thu, 04 Jun 2026 12:28:02 GMT

Hi @potpot13

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: VIP not letting me join

potpot13 — Thu, 04 Jun 2026 13:12:15 GMT

Close I have now solved problem.

Thanks

Re: VIP not letting me join

Danz994 — Thu, 04 Jun 2026 13:14:35 GMT

Good afternoon @potpot13 Great to see you were able to get this sorted. We're only a message away if you do need any assistance again. Thanks, Danielle 🙂