topic Mobile Bill in Credit in Sky Mobile

Mobile Bill in Credit

MartinDavid2000 — Thu, 04 Jun 2026 11:07:37 GMT

Hi, I now have no active SIMS, and a credit bill of £6.10, How can I get this back? Thank you

Re: Mobile Bill in Credit

caesarome — Thu, 04 Jun 2026 11:14:04 GMT

@MartinDavid2000

If you are no longer a Sky Mobile customer are you payment details in place so the refund can be issued via it ?

Re: Mobile Bill in Credit

MartinDavid2000 — Fri, 05 Jun 2026 06:32:02 GMT

Thanks 👍. Yes, my debit card payment details are in place. 👍

Re: Mobile Bill in Credit

Daniel0210 — Fri, 05 Jun 2026 06:34:20 GMT

@MartinDavid2000
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mobile Bill in Credit

MartinDavid2000 — Fri, 05 Jun 2026 06:37:11 GMT

Thanks for that. Appreciate your help.

Re: Mobile Bill in Credit

LJB-C — Fri, 05 Jun 2026 07:59:07 GMT

Hello 👋Thanks @Daniel0210 for escalating this. We’ve sent @MartinDavid2000 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.