topic Re: Sky customer service complaint in Sky Mobile

Sky customer service complaint

Kpr1980 — Wed, 03 Jun 2026 15:43:22 GMT

Let's see if I get any joy here.

Don’t join sky! The customer service is shocking! Today called as had no phone service for 3 phones! And yesterday! Also happened back in February this year for a week!, spoke to 4 different people, 1, did nothing, only after a complaint, still tried to sell me and upgrade my phones, then put on hold, and didn’t tell me transferred me to the sky broadband cancellation team! , 2, was good help out, transferred me to to number 3!, same conversation as number 1, done sod all put me on hold and the mid conversation!!! Transferred me to another department!!, 4! Same as 1 and 3, tried to help but again the same words read off a script! Basically nothing resolved! The most disgusting customer service experience of my life! I’ve asked for the calls to be listened to by a manager! 13 years with Sky! And about time after this all is cancelled!

Re: Sky customer service complaint

caesarome — Wed, 03 Jun 2026 16:16:16 GMT

@Kpr1980 wrote:

Today called as had no phone service for 3 phones!

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: Sky customer service complaint

PastyPhill — Wed, 03 Jun 2026 16:30:59 GMT

similar experience. I've been told i will be called back on 3 occasions and i'm still waiting. I can't speak to anyone that will actually help. I have mobile issues and wifi issues and yet the bills keep increasing!! If anyone knows of a UK number that can deal with my problems then do tell me. Like you i am fed up of being passed around the world to not get anywhere!

Re: Sky customer service complaint

Daniel0210 — Wed, 03 Jun 2026 16:33:05 GMT

@PastyPhill

There isn't a'UK' number. All calls go through to the next available agent wherever they may be based.

Re: Sky customer service complaint

Kpr1980 — Wed, 03 Jun 2026 17:09:27 GMT

I know all this! Didn't ask if there's mast issues

Re: Sky customer service complaint

Daniel0210 — Wed, 03 Jun 2026 17:22:19 GMT

@Kpr1980 wrote:

I know all this! Didn't ask if there's mast issues

@Kpr1980

The most obvious reason is a mast fault so that's why that was mentioned first.

By the way you do know you haven’t contacted Sky by posting here?

Re: Sky customer service complaint

Kpr1980 — Wed, 03 Jun 2026 17:47:32 GMT

I know, I've contacted Sky in 3 different ways, so also tried on here a 4th way, Sky always monitor Sky community!