topic Re: Unable to link a mobile account in Sky Mobile

Unable to link a mobile account

dragnet — Tue, 02 Jun 2026 17:47:32 GMT

Unable to link a mobile account as keep saying already linked possible need to delete an old password but don't now how

Re: Unable to link a mobile account

caesarome — Tue, 02 Jun 2026 18:50:06 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Unable to link a mobile account

lainys — Wed, 03 Jun 2026 08:56:39 GMT

Hi there @caesarome , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Unable to link a mobile account

caesarome — Wed, 03 Jun 2026 09:01:32 GMT

@lainys

No not me again but @dragnet is whose post should be escalated.