topic Re: Can't activate new SIM - already linked to account in Sky Mobile

Can't activate new SIM - already linked to account

TamDing — Fri, 08 Nov 2024 12:34:50 GMT

New mobile and SIM. Go online to activate SIM and get message 'your account has already been linked'. No option to activate SIM anywhere I can see???

Re: Can't activate new SIM - already linked to account

caesarome — Fri, 08 Nov 2024 13:01:46 GMT

@TamDing

For help with the account already linked message I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Can't activate new SIM - already linked to account

Lisa-P1987 — Fri, 08 Nov 2024 13:33:00 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Can't activate new SIM - already linked to account

caesarome — Fri, 08 Nov 2024 13:35:36 GMT

@Lisa-P1987

You have sent this to me in error so can you close it and send it to @TamDing

Re: Can't activate new SIM - already linked to account

Linda192 — Thu, 12 Jun 2025 15:34:50 GMT

I'm having the same problem 'account already linked' and back to home page when I try to activate my new sim. Did this get resolved and if so can my query also be escalated? 🙂

Re: Can't activate new SIM - already linked to account

caesarome — Thu, 12 Jun 2025 15:44:52 GMT

@Linda192

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can't activate new SIM - already linked to account

Greenfingers001 — Thu, 12 Jun 2025 15:49:13 GMT

Thanks for escalating this. We’ve sent @Linda192 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Can't activate new SIM - already linked to account

Smarty7 — Wed, 03 Jun 2026 08:26:23 GMT

I'm having same trouble.link my account unable to activate SIM card

Re: Can't activate new SIM - already linked to account

63johnw — Wed, 03 Jun 2026 08:40:56 GMT

@Smarty7

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Can't activate new SIM - already linked to account

lainys — Wed, 03 Jun 2026 08:44:24 GMT

Thanks for escalating this @63johnw . We’ve sent an invite to @Smarty7 .

Please be aware conversations automatically close if there is no response within 48 hours.