topic Re: Mobile account help in Sky Mobile

Mobile account help

Bertie29 — Tue, 02 Jun 2026 15:44:59 GMT

Cancelled mobile plan. Refund now due, how do I obtain refund.

Re: Mobile account help

caesarome — Tue, 02 Jun 2026 16:37:20 GMT

@Bertie29

Do you see a credit on your account and if you do are your payment details still.in place in your account ?

Re: Mobile account help

Bertie29 — Tue, 02 Jun 2026 18:50:29 GMT

There is a credit on the account but i cannot provide my Sky ID because I have terminated the contract. Don't really want to call Sky but it looks like I'll have to.

Re: Mobile account help

caesarome — Tue, 02 Jun 2026 18:53:17 GMT

Terminating your services should not prevent this from being refunded so my question above regarding your payment details still stands.

Re: Mobile account help

Bertie29 — Tue, 02 Jun 2026 19:18:41 GMT

Payment details are still in tact.

Re: Mobile account help

caesarome — Tue, 02 Jun 2026 19:20:01 GMT

@Bertie29

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Mobile account help

Bertie29 — Tue, 02 Jun 2026 19:21:17 GMT

Excellent. Many thanks.

Re: Mobile account help

lainys — Wed, 03 Jun 2026 08:55:12 GMT

Hi there @caesarome, I hope you're doing well. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Mobile account help

caesarome — Wed, 03 Jun 2026 09:00:29 GMT

@lainys

I hope you mean @Bertie29 post has even escalated and not mine.

PS- good to see you back on here !

Re: Mobile account help

lainys — Wed, 03 Jun 2026 09:13:30 GMT

Whoops, Silly me.

Lovely to be back. I hope you're doing well.

Chat soon ^Lainy