topic Re: Sky VIP with Sky Mobile in Sky Mobile

Sky VIP with Sky Mobile

Oldcodger12 — Mon, 01 Jun 2026 20:39:36 GMT

We have been with Sky for other 10 years, a platinum Sky VIP tier. We cancelled the TV package last year but still remained a Sky Mobile customer. Last week I cancelled my expired current mobile contract and started a new one, currently waiting on DPD to deliver the new mobile. I've just logged on to the Sky app and I have no access to the Sky VIP section! I'm pretty sure my expired current mobile contract wasn't going to be cancelled till the 14th June plus I've started a new contract. Surely that doesn't cancel all my years of being a customer?

Re: Sky VIP with Sky Mobile

caesarome — Mon, 01 Jun 2026 21:11:32 GMT

@Oldcodger12 wrote:

Last week I cancelled my expired current mobile contract and started a new one,

Were these both on the same account or was the new phone ordered on a new account ?

Re: Sky VIP with Sky Mobile

Oldcodger12 — Tue, 02 Jun 2026 08:54:47 GMT

On the same account. Just a new contract instead of upgrading the previous phone. Thanks

Re: Sky VIP with Sky Mobile

caesarome — Tue, 02 Jun 2026 09:18:31 GMT

So when you select the VIP section what happens or are you saying that option is no longer there for you ?

Does the order tracker make any mention of when this other one is being cancelled ?

Re: Sky VIP with Sky Mobile

Oldcodger12 — Tue, 02 Jun 2026 09:45:33 GMT

It says 'we're really sorry but you can't join Sky VIP right now and gives a list of various reasons - new to Sky and services aren't set up yet, not available with your package, a Now TV customer, in 31 day cancellation period, services suspended due to billing issue.'

I have just checked my emails and my previous contract ended yesterday. I'm presuming now that as my new contract hasn't started as I'm waiting on DPD to deliver the phone that Sky classes me as between services and in the 31 day cancellation period. Why oh why didn't I upgrade the old contacts eh. I wasn't thinking. This is a shame, I enter all the VIP completions and use the weekly Sainsbury free product. I wonder if phoning customer services would help them reinstate? Technically I'm still a continuous Sky customer surely...