topic Re: Account not updating? in Sky Mobile

Account not updating?

Melissa2014 — Mon, 01 Jun 2026 14:02:13 GMT

My account is showing all my sim cards have 0gb and also won't allow me to update them? Like add GB from the piggy bank?

Re: Account not updating?

63johnw — Mon, 01 Jun 2026 14:32:29 GMT

Hi @Melissa2014 give it a day or two and it should resolve itself, others have reported this in the past and it just seems to be a glitch with Skys system sometimes.

Re: Account not updating?

Melissa2014 — Mon, 01 Jun 2026 14:33:20 GMT

Hi thanks for the reply but it's been like this for 2 weeks now.

Re: Account not updating?

63johnw — Mon, 01 Jun 2026 14:35:00 GMT

In that case @Melissa2014

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account not updating?

_Claire — Mon, 01 Jun 2026 14:51:09 GMT

Thanks for escalating this. We’ve sent @Melissa2014 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Account not updating?

Melissa2014 — Mon, 01 Jun 2026 15:01:15 GMT

Thank you.