topic Re: Complaints Process in Sky Mobile

Complaints Process

Diane622 — Mon, 01 Jun 2026 13:53:20 GMT

Urgent complaint - ongoing since October last year. Swapped a phone and I'm still being charged for the phone. I've stopped the direct debit as I am not paying for two phones. Sky have now restricted my services. I've contacted Sky several times but nobody can help me. I've sent the proof of postage 4 times now - I'm at my wits end. I can't even cancel..... Anybody have any advice

Re: Complaints Process

Daniel0210 — Mon, 01 Jun 2026 13:59:09 GMT

@Diane622

Frustrating as it sounds cancelling your payment method is definitely not a good idea and it will cause you lots of additional problems as you've already seen.

The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added monthly and then Sky will involve a debt recovery company which will affect your credit rating.

I can only suggest you reset the payment method asap.

Re: Complaints Process

caesarome — Mon, 01 Jun 2026 15:03:26 GMT

@Diane622

As well as restoring your payment method you might want to fill in this form to register a complaint:

ttps://www.sky.com/help/complaints

This gives Sky 6 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.