topic Re: credit agreement in Sky Mobile

credit agreement

george761 — Mon, 01 Jun 2026 11:46:45 GMT

Hello

I have been asked to sign my mobile credit agreement via an email sent from Sky,,,i have not received an email about this and they are going to cancel my order,,,need some help please

Re: credit agreement

GD1 — Mon, 01 Jun 2026 11:50:46 GMT

@george761 Have you check your Sky Account Messages area? https://www.sky.com/my-messages

Re: credit agreement

george761 — Mon, 01 Jun 2026 12:13:08 GMT

Hello

yes I have checked messages,,,emails etc,,,nothing,,,I phone Sky but kept getting put to different agents so eventually gave up

Re: credit agreement

caesarome — Mon, 01 Jun 2026 12:16:03 GMT

@george761

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: credit agreement

SIGNATURE — Mon, 01 Jun 2026 12:32:10 GMT

Told to sign a Credit Agreement before delivery of iPhone Air can be delivered HOW DO I DO THIS

Re: credit agreement

Jason- — Mon, 01 Jun 2026 12:48:25 GMT

Hello @caesarome, thanks for flagging this with us. I'll drop @george761 an invite to message now and we can help get this credit agreement issue resolved 👍🏻

Thanks, Jason-