https://helpforum.sky.com/t5/Sky-Mobile/Online-device-swap-not-working/m-p/5287615#M293858 <P>I have tried calling but can only get through to a robot not an advisor.</P> Mon, 01 Jun 2026 08:43:21 GMT ZM9 2026-06-01T08:43:21Z https://helpforum.sky.com/t5/Sky-Mobile/Online-device-swap-not-working/m-p/5287577#M293856 <P>Hi, I'm trying to upgrade and swap my mobile but it's not working online and can't get through to anyone to help.</P> Mon, 01 Jun 2026 08:09:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Online-device-swap-not-working/m-p/5287577#M293856 ZM9 2026-06-01T08:09:10Z https://helpforum.sky.com/t5/Sky-Mobile/Online-device-swap-not-working/m-p/5287586#M293857 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4696896">@ZM9</a>&nbsp;</P> <P>If for whatever reason the website is not letting you to put a swap order through then you will have to remain on the phone to get someone to do it for you so when asked any questions by the bot try saying nothing and remain on the line for as long as you can.</P> Mon, 01 Jun 2026 08:15:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Online-device-swap-not-working/m-p/5287586#M293857 caesarome 2026-06-01T08:15:01Z https://helpforum.sky.com/t5/Sky-Mobile/Online-device-swap-not-working/m-p/5287615#M293858 <P>I have tried calling but can only get through to a robot not an advisor.</P> Mon, 01 Jun 2026 08:43:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Online-device-swap-not-working/m-p/5287615#M293858 ZM9 2026-06-01T08:43:21Z