https://helpforum.sky.com/t5/Sky-Mobile/Ordering-a-new-phone-no-processing/m-p/5287414#M293833 <P>Hi</P><P>I'm planning to end my contract as it has been fully paid for and start a new one with Sky. I attempted to buy a new phone w/ contract and put all my details + billing in... and nothing happened? No email confirmation nor any sign in the Sky Mobile app that any order has been placed. I waited the 2 hours suggested to see if it appeared and still nothing. Am I being impatient or did my order just never go through?</P> Sun, 31 May 2026 19:55:26 GMT R0CKETW0LF 2026-05-31T19:55:26Z https://helpforum.sky.com/t5/Sky-Mobile/Ordering-a-new-phone-no-processing/m-p/5287414#M293833 <P>Hi</P><P>I'm planning to end my contract as it has been fully paid for and start a new one with Sky. I attempted to buy a new phone w/ contract and put all my details + billing in... and nothing happened? No email confirmation nor any sign in the Sky Mobile app that any order has been placed. I waited the 2 hours suggested to see if it appeared and still nothing. Am I being impatient or did my order just never go through?</P> Sun, 31 May 2026 19:55:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordering-a-new-phone-no-processing/m-p/5287414#M293833 R0CKETW0LF 2026-05-31T19:55:26Z https://helpforum.sky.com/t5/Sky-Mobile/Ordering-a-new-phone-no-processing/m-p/5287427#M293836 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4355551">@R0CKETW0LF</a>&nbsp;</P> <P>You will; have to call Sky to see if they can find the order as it isn't clear from what you have said if the order went through or not. I would leave this to tomorrow now.</P> Sun, 31 May 2026 20:37:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ordering-a-new-phone-no-processing/m-p/5287427#M293836 caesarome 2026-05-31T20:37:19Z