topic Re: Unblocking my phone in Sky Mobile

Unblocking my phone

Stevew1973 — Sat, 30 May 2026 13:32:06 GMT

Please help I can't unblock my phone with sky as I found my phone but they've blocked it

I can't seem to use my phone as it's phone not allowed and tried to e mail customer service with no luck

I phoned wanting to cancel said he'd send my pac code to my e mail but never did

Re: Unblocking my phone

63johnw — Sat, 30 May 2026 14:58:09 GMT

Hi @Stevew1973 your message isn't very clear. Did you report it lost or stolen to sky so they blocked it ? You have now found it and want it unblocking ?

Re: Unblocking my phone

Daniel0210 — Sat, 30 May 2026 15:02:21 GMT

@Stevew1973 wrote:

Please help I can't unblock my phone with sky as I found my phone but they've blocked it

I can't seem to use my phone as it's phone not allowed and tried to e mail customer service with no luck

Sky don't use email for general communication.

I phoned wanting to cancel said he'd send my pac code to my e mail but never did

Presumably you used another phone for this call? Did you not tell the agent the story behind this when calling to request a PAC code?

Re: Unblocking my phone

Stevew1973 — Mon, 01 Jun 2026 08:03:28 GMT

62johnw

Thats the weird think i lost my phone but some kind citizen handed it in to the local police station was unable for my handset to connect to my sky sim and under setting under physical sim NETWORk i get the message PHONE NOT ALOOWED.

I phoned a sky agent regarding if my device's IMEI code was blacklisted she said she would try and give 24 hours.

3 days later i check a message on my sky APP saying that the sky team have indeed blocked my device withe that IMEI number with the title TOU'RE APPLE I PHONE 13 HAS BEEN BLOCKED WITH IMEI NUMBER ************* HAS BEEN BLOCKED AS REQUESTED.

If you want it unblocked phone [removed]

Moderator Actions: Removed phone number

Re: Unblocking my phone

63johnw — Sat, 30 May 2026 15:42:29 GMT

So what did sky say when you phone to ask for the block to be lifted @Stevew1973 ?

Re: Unblocking my phone

Stevew1973 — Sat, 30 May 2026 15:42:52 GMT

I had to use my mum's stonage phone to make the call and she doesn't have internet at her house so had to take her phone accross town to make the call as i had broadband to receive the e mail.

They sent a verification code for my pacto my e mail and thought GREAT!!.

hOWEVER HE THEN SAID I HAVE TO ALSO SEND A VERIFICATION TO YOUR PHONE!!!

sERIOUSLY WHEN IT'S BLACKLISTED DUDE!!!

Then i got another guy from mobile management who told me he could send my pac code no problem to my email

STILL WAITING FOR IT THAT WAS YESTERDAY!!!!

I think my only option is to get a new phone as my sky sim is incompatable with my i phone 13 which incidentally i b ought from sky

😀

Re: Unblocking my phone

Stevew1973 — Sat, 30 May 2026 15:45:32 GMT

Well it was a woman i gave her the IMEI number and told her the situation that i now have my phone it's no longer lost she said give it 24 hours.

Really thats 5 days now and i'm still blocked and phone not allowed with my sim.

They even sent me a replacement sky sim but if your phone is blocked thats as much use as a chocolate fireguard right😆

Re: Unblocking my phone

Stevew1973 — Sat, 30 May 2026 15:52:19 GMT

Daniel

Trust me i told the agent everything where i lost the phone i even went on FIND MY PHONE using my lap top and located it finally at the police station and filled in a lost prepoperty recovery form

I think i've told this same story to 6 different sky agents😥

Re: Unblocking my phone

Stevew1973 — Sat, 30 May 2026 16:01:00 GMT

The frustrating thing is i know it's sky that is blocking my I Phone and IMEI number as i've received the message on MYSKY APP. But they are unwilling or incapable of lifting the block 😡

And i din't even request it eiher???

Re: Unblocking my phone

Stevew1973 — Sat, 30 May 2026 16:12:41 GMT

Daniel0210

I was forced to use my mothers ancient prehistoric phone to make the call a residence that has no broadband

And Daniel believe me i explained the situation to more than one agent till i was a shivering nervous wreck getting nowher dude ok

Re: Unblocking my phone

Stevew1973 — Sat, 30 May 2026 16:15:55 GMT

THE THING I HATE THE MOST IS BEINGTOLD THAT A PAC CODE WILL BE SENT TO MY E MAIL THEN IT DOESN'T

THAT MY IMEI BLOCK WILL BELIFTED AS I FOUND MY PHONE THEN IT DESN'T

ANDTO THINK I'M APPARENTLY A SILVER VIP MEMBER 😄

I WOULDN'T LIKE TO SEE HOW THEY TREAT ORDINARY MORTALS??????😳