topic Re: Disappeared order in Sky Mobile

Disappeared order

Libbypheobs — Fri, 29 May 2026 01:20:34 GMT

Hi I just tried to out through an order for a MacBook Neo, I got approved for the finance and when putting in my card details for the one off payment. I incorrectly put in the security number in the back of the card wrong by mistake. It declined with my bank and when I tried to re enter the correct details , it took me to a tenichinal area page and told me to refresh the page which I did and know it's completely disappeared.

have i lost the approval and the order

Re: Disappeared order

mike+simmonds — Fri, 29 May 2026 08:14:07 GMT

Hi @Libbypheobs

You would need to contact Sky directly

on here we are just customers like you.

if at the bottom of this link you click on "need more help" that should give you a phone number and you should be able to choose an option for laptops

https://www.sky.com/help/sky-mobile/buying-sky-mobile/sim-free-device/articles/buy-a-sky-mobile-sim-free-phone-or-tablet