https://helpforum.sky.com/t5/Sky-Mobile/Network-locked/m-p/5284980#M293598 <P>Hi, my Mum switched to Sky mobile yesterday but cannot make or receive calls. Her screen reads 'network locked'. What do we need to do to overcome this please? The chat it has been utterly useless. Btw her handset is a Samsung A20e and was long out of contract with EE&nbsp;</P> Thu, 28 May 2026 12:21:57 GMT KevinWhite1 2026-05-28T12:21:57Z https://helpforum.sky.com/t5/Sky-Mobile/Network-locked/m-p/5284980#M293598 <P>Hi, my Mum switched to Sky mobile yesterday but cannot make or receive calls. Her screen reads 'network locked'. What do we need to do to overcome this please? The chat it has been utterly useless. Btw her handset is a Samsung A20e and was long out of contract with EE&nbsp;</P> Thu, 28 May 2026 12:21:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Network-locked/m-p/5284980#M293598 KevinWhite1 2026-05-28T12:21:57Z https://helpforum.sky.com/t5/Sky-Mobile/Network-locked/m-p/5284981#M293599 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4694058">@KevinWhite1</a>&nbsp;</P> <P>Did she get that phone she is using from Sky or is she a sim only customer ?</P> Thu, 28 May 2026 12:23:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/Network-locked/m-p/5284981#M293599 caesarome 2026-05-28T12:23:42Z https://helpforum.sky.com/t5/Sky-Mobile/Network-locked/m-p/5284986#M293600 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4694058">@KevinWhite1</a>&nbsp; Was the Phone originally through EE?&nbsp; If so you need to ask them for an unlocking code, which they should provide.&nbsp;&nbsp;<A href="https://ee.co.uk/help/mobile/manage-use/unlock-device/unlock-an-ee-device-to-use-with-another-network" target="_blank">https://ee.co.uk/help/mobile/manage-use/unlock-device/unlock-an-ee-device-to-use-with-another-network</A></P> Thu, 28 May 2026 12:27:04 GMT https://helpforum.sky.com/t5/Sky-Mobile/Network-locked/m-p/5284986#M293600 GD1 2026-05-28T12:27:04Z