topic Re: Billing in Sky Mobile

Billing

Mellynch7 — Thu, 28 May 2026 07:59:06 GMT

Hi my monthly bill should have gone down but you have continued to take double the amount. Last night I spent over an hour on the phone and the man assured me that it is all sorted and the refund would be in my account within a couple of hours

This is not the case and you have now taken £42.25 today.
can someone call me to discuss please

Re: Billing

GD1 — Thu, 28 May 2026 08:32:52 GMT

@Mellynch7 No one can call you on the back of community post from a login that is not linked to your Sky account, no one at Sky will know who you are or your contact details.

Re: Billing

PandJ2020 — Thu, 28 May 2026 09:52:08 GMT

Refunds usually take 3-5 working days...

Re: Billing

Daniel0210 — Thu, 28 May 2026 10:31:38 GMT

@Mellynch7 wrote:

you have now taken £42.25 today

@Mellynch7
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Have you been making unnecessary manual payments by any chance and the money Sky have taken today is the planned payment from either the direct debit or continuous card payment that you have set up?