topic Re: Issues activating a sim as a existing customer in Sky Mobile

Issues activating a sim as a existing customer

Lily49 — Thu, 30 Apr 2026 16:30:29 GMT

I've just bought a new phone and sim deal. However I already have a sim with sky but it's registered under a family members account. I need to activate my new sim and keep my number.

when I press activate new sim it asks for a PAC code but I don't have one as I'm not changing provider due to already being with sky.

if I press activate replacement sim it just takes me back to my account where I have to start again. Any advice is appreciated

Re: Issues activating a sim as a existing customer

63johnw — Thu, 30 Apr 2026 16:39:22 GMT

Hi @Lily49 you can't port the number from one sky account to another. The only way to transfer that number is to use the PAC to port the old number to a different network on PAYG then port it back to the new sim.

Re: Issues activating a sim as a existing customer

PEPPE55 — Thu, 28 May 2026 08:42:36 GMT

I AM A SKY ACCOUNT HOLDER WHICH MEANS I AM A CUSTOMER NOT AN EMPLOYEE

Re: Issues activating a sim as a existing customer

PEPPE55 — Thu, 28 May 2026 08:48:51 GMT

PLEASE CAN YOU HELP

I AM A SKY CUSTOMER AND NI HAVE TO ACTIVATE MY NEW SIM CARD , BUT IT WONT LET ME AS I HAVE TO HAVE MY OLD PAC CODE FROM MY OLD MOBILE NUMBER

AS I AM AN EXSISTING CUSTOMER

PLEASE CAN YOU GIVE ME THE 9 CHARACTER DIGITS FOR THE NEW IPHONE 15

Re: Issues activating a sim as a existing customer

caesarome — Thu, 28 May 2026 09:05:19 GMT

@PEPPE55

You don't need a pac code to activate a Sky sim as you need to enter the code that came with the sim.