topic Re: Samsung S26 Free Accessories in Sky Mobile

Samsung S26 Free Accessories

Adey65 — Tue, 26 May 2026 05:45:59 GMT

Yesterday, I ordered a Samsung s26 mobile phone. It comes with free accessories which includes Samsung earbuds, and a smart watch, which you have to claim for within 30 days.

It says the earbuds will be on my order confirmation, which they are not. I didn't add anything other than the phone to my basket, as it didn't state I had to. Will I receive the buds automatically within 30 days of getting my phone? I don't want to miss out. I did phone Sky, but the woman on the line was barely audible due the quality of the line, so I had to hang up.

Re: Samsung S26 Free Accessories

63johnw — Tue, 26 May 2026 06:14:12 GMT

Hi @Adey65 are you UK or ROI as in the UK it's only showing a watch as a free gift ?

Re: Samsung S26 Free Accessories

Adey65 — Tue, 26 May 2026 06:21:11 GMT

I'm in the uk. This us what it states on their website.

Re: Samsung S26 Free Accessories

63johnw — Tue, 26 May 2026 06:23:35 GMT

Your picture will appear after moderation @Adey65

Re: Samsung S26 Free Accessories

63johnw — Tue, 26 May 2026 06:52:56 GMT

It would appear that offer is finished as it's not showing for me @Adey65 You should receive them if that's what the offer said. The problem that sometimes arises with these offers is that although they are on the Sky website (and other network sites) Sky CS dont always understand what the offers are and the offer, at the end of the day, is a Samsung offer. It's usually easier to chase up the offer with Samsung especially if you have had to claim it. Not sure there is much you can do other than wait and see. You could try calling again in a day or two to see if there is an update for you.

Re: Samsung S26 Free Accessories

63johnw — Tue, 26 May 2026 07:00:48 GMT

@Adey65 wrote:
I'm in the uk. This us what it states on their website.

When did you place the order @Adey65 as the only information I can find states that the free buds offer finished on 20th May ?

Re: Samsung S26 Free Accessories

Adey65 — Tue, 26 May 2026 07:24:29 GMT

Yesterday. When I google the offer, it says it ends on June 3rd.

Re: Samsung S26 Free Accessories

63johnw — Tue, 26 May 2026 07:32:43 GMT

The watch offer is June 3rd but the buds were 20th May @Adey65. So you placed the order yesterday and this was showing when you placed the order ? As the offer finished on the 20th May then that will be why they don't appear on your order. Looks like someone may have forgotten to remove the offer from Skys website over the bank holiday weekend.

Re: Samsung S26 Free Accessories

Adey65 — Tue, 26 May 2026 07:51:29 GMT

Yes, it was showing when I ordered yesterday, and still is today.

Re: Samsung S26 Free Accessories

63johnw — Tue, 26 May 2026 07:58:08 GMT

That's strange as it's not showing for me ? @Adey65 Can you provide the link to the page ?

Re: Samsung S26 Free Accessories

Adey65 — Tue, 26 May 2026 08:08:37 GMT

https://www.sky.com/shop/mobile/phones/samsung/samsung-galaxy-s26-5g-with-galaxy-ai?colour=Cobalt-Violet&capacity=256GB&irct=plp-phones-hero-left

Re: Samsung S26 Free Accessories

63johnw — Tue, 26 May 2026 08:19:36 GMT

There are no buds showing on that link for me @Adey65 just the watch. 🤷‍♂️

edit. If you refresh that page @Adey65 do the buds still show ?

Re: Samsung S26 Free Accessories

Adey65 — Tue, 26 May 2026 08:24:41 GMT

Yes, it's still showing after a refresh. Very strange.

Re: Samsung S26 Free Accessories

caesarome — Tue, 26 May 2026 08:33:13 GMT

@Adey65 @63johnw

The buds show for me as unlike the watch you do not have to claim for them as it states this:

Purchase a Samsung Galaxy S26 and receive a pair of Galaxy Buds4 Pro worth £219 included with your order.
The Buds4 Pro will appear in your order confirmation at no extra cost. They will not appear in your basket.
The Buds4 Pro will be dispatched within 30 days of receiving your new device.
Maximum 1 gift per order. While stock lasts. See below for terms and conditions.

Re: Samsung S26 Free Accessories

Adey65 — Tue, 26 May 2026 08:46:39 GMT

Hopefully I'll receive them within 30 days then.

Re: Samsung S26 Free Accessories

FieryScot — Fri, 29 May 2026 18:17:20 GMT

So i just tried to find out about this too using the AI bot on sky page and it says i should have added the item from accessories page at POS and it will have shown at £0.00 but nowhere did it say this online. Also I ended up ordering on the phone and the girl mentioned the earphones but didn't say anything about delivery.

Re: Samsung S26 Free Accessories

Adey65 — Fri, 29 May 2026 20:11:22 GMT

It did cross my mind that maybe I should have added it to my basket when I thought about it later. But like you say, it doesn't state that in the write up. I'll be pretty annoyed if I don't get them.

Re: Samsung S26 Free Accessories

FieryScot — Thu, 04 Jun 2026 14:20:16 GMT

Can you let me know if they turn up pls.

And likewise ill do the same

Re: Samsung S26 Free Accessories

Loumoo — Sat, 06 Jun 2026 16:47:32 GMT

I had this offer too ,buds and to claim the watch separately and saved the pictures,it clearly said it will be added in confirmation order but not show in the basket. Now sky chat said the offer was out of date? Yet the watch offer says 2nd June to claim so assumed the buds offer would be the same.

Re: Samsung S26 Free Accessories

Adey65 — Sat, 06 Jun 2026 17:16:05 GMT

There was an article in the Daily Mirror about the offer, which stated the offer for both ended on the 3rd of June. It's so annoying.