topic Re: billed twice in Sky Mobile

billed twice

aj128 — Sun, 24 May 2026 06:14:21 GMT

o2 and sky are billing me for my mobile number. sky said they would cancel my old provider and keep my number. they have not. o2 say sky hasn't cancelled . i am being billed by 2 companies! i can't get through to sky. o2 say they are not at fault and won't refund. i fear if i cancel i'll lose my phone number

Re: billed twice

PandJ2020 — Sun, 24 May 2026 06:34:05 GMT

When did you get your PAC from O2 and give it to Sky?

Your O2 contract won't be cancelled until

the PAC is processed.

Re: billed twice

63johnw — Sun, 24 May 2026 06:41:31 GMT

Hi @aj128 sky can't and don't cancel your O2 contract, it's up to you to do that either by calling and cancelling or if you want to keep your number you request a PAC from O2 and when you give that to Sky and it's used, your number is ported from O2 to Sky, closing your old account with them.

Re: billed twice

aj128 — Sun, 24 May 2026 06:44:36 GMT

atleast a month ago. o2 got the pac code. sky told me they'd cancel o2. o2 says they haven't

Re: billed twice

aj128 — Sun, 24 May 2026 06:45:48 GMT

sky said they would port my number. i am getting billed twice

Re: billed twice

GD1 — Sun, 24 May 2026 06:52:52 GMT

@aj128 Has your number ported to Sky?

If yes then the issue lies with O2 Are you being billed for the same number covering the same period or have you been assigned a new number from O2?

Re: billed twice

PandJ2020 — Sun, 24 May 2026 06:57:14 GMT

@aj128 wrote:
atleast a month ago. o2 got the pac code. sky told me they'd cancel o2. o2 says they haven't

Isn't clear. You have to get the PAC from o2 and then apply it to the relevant SIM on your account. What exactly did you do?

Re: billed twice

GD1 — Sun, 24 May 2026 08:23:37 GMT

@aj128 Did you follow the steps here? https://www.sky.com/help/sky-mobile/setting-up-sky-mobile/keep-your-number/articles/sky-mobile-keep-your-number

Re: billed twice

aj128 — Mon, 25 May 2026 16:25:03 GMT

The pac was transferred to sky but it didn't stop the o2 😞

Re: billed twice

aj128 — Mon, 25 May 2026 16:27:03 GMT

I got the pac from o2 and added it to the new sim and it activated sky but didn't cancel o2

Re: billed twice

caesarome — Mon, 25 May 2026 16:29:00 GMT

@aj128

Your mobile number can not be on both network so is it now working via your Sky sim, if so all you can now do is to cancel as normal with O2.