topic Re: Unable to access WhatsApp without WiFi. in Sky Mobile

Unable to access WhatsApp without WiFi.

TomLinda — Mon, 25 May 2026 10:42:18 GMT

Since a visit to the UK earlier this month we have been unable to send or receive WhatsApp. Data roaming is on. It's a Samsung Z Flip 4

Re: Unable to access WhatsApp without WiFi.

63johnw — Mon, 25 May 2026 11:40:21 GMT

Hi @TomLinda can you confirm you are not in the UK now ?

Re: Unable to access WhatsApp without WiFi.

63johnw — Mon, 25 May 2026 11:42:45 GMT

Also try this @TomLinda

If it’s android try this
Sky Menu App or SIM toolkit,Roaming, Make sure this is set to Home.

Re: Unable to access WhatsApp without WiFi.

TomLinda — Mon, 25 May 2026 12:46:20 GMT

Hi, I tried the Sky app and also the settings on the android however I can't see any option to set roaming mode to "home". Roaming is on and also data usage is on.
thanks.

Re: Unable to access WhatsApp without WiFi.

63johnw — Mon, 25 May 2026 13:10:15 GMT

Do you see the SKY MENU APP or SIM TOOLKIT @TomLinda ? Are you in the UK ? Is your phone from sky ?

Re: Unable to access WhatsApp without WiFi.

TomLinda — Mon, 25 May 2026 13:19:50 GMT

I used the Sky menu app/ manage sim.
I am not in the uk, I'm in Ireland and only have a sim from Sky.
where do I find the sim toolkit?
the mobile/roaming/ data settings on the phone all look ok