topic Re: Lost Sim and cannot call to get replacement - live messaging won't work in Sky Mobile

Lost Sim and cannot call to get replacement - live messaging won't work

atgatg — Sun, 24 May 2026 15:39:37 GMT

Hello, i seem to be stuck in a horrilbe loop. through my own fault i managed to lose my sim card when i went on holiday as had to use a sim that worked while i was away, I've tried to get a replacement sim but i cannot phone as i have no sim card. I have tried using the Sky Assistant and requesting live messaging but it gets stuck and then says "Oops, there's been an errorOur assistant isn't working right now, try again later." this has been happening for over a week now. All i want to do is order a replacement sim card. any suggestions how i can do this? im unable to phone or send/receive SMS

Re: Lost Sim and cannot call to get replacement - live messaging won't work

caesarome — Sun, 24 May 2026 15:42:15 GMT

@atgatg

As you have internet access you could try using one of the social media links at the bottom of this page.

Re: Lost Sim and cannot call to get replacement - live messaging won't work

Daniel0210 — Sun, 24 May 2026 15:42:16 GMT

@atgatg

You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page.

Re: Lost Sim and cannot call to get replacement - live messaging won't work

atgatg — Sun, 24 May 2026 15:46:48 GMT

unfortunately i do not have either facebook or instagram, is there any other way?

Re: Lost Sim and cannot call to get replacement - live messaging won't work

Daniel0210 — Sun, 24 May 2026 15:55:46 GMT

@atgatg
If you do end up needing to contact Sky these are the current methods available. Some methods will be more appropriate than others depending on the issue you have.

🔵 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay].

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🔵online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔵Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

Re: Lost Sim and cannot call to get replacement - live messaging won't work

atgatg — Sun, 24 May 2026 15:59:25 GMT

um...as i stated i am unable to phone as i have no sim card and the sky virtual assistant is not working so that is why i have come to this forum to look for alternatives so while your suggestions may be helpful to others they do not help me

Re: Lost Sim and cannot call to get replacement - live messaging won't work

Daniel0210 — Sun, 24 May 2026 16:23:14 GMT

@atgatg

You asked it there was any other way to make contact. I have merely provided the options.

Try someone else's mobile perhaps.

Re: Lost Sim and cannot call to get replacement - live messaging won't work

atgatg — Sun, 24 May 2026 16:30:11 GMT

true but i had already stated that i was unable to phone or use the sky live messaging so was hoping that there were alternatives but you gave me details for contact options that i had already stated i was unable to use

Re: Lost Sim and cannot call to get replacement - live messaging won't work

caesarome — Sun, 24 May 2026 16:31:12 GMT

They are the only ways to get in touch with Sky as there is nothing else I'm afraid.

Re: Lost Sim and cannot call to get replacement - live messaging won't work

atgatg — Sun, 24 May 2026 16:32:50 GMT

thanks

kinda astonishing that there is no other options, would have thought i could do on their website