topic Re: Cannot access sky mobile manage page in Sky Mobile

Cannot access sky mobile manage page

LiamdotDean — Sun, 24 May 2026 08:38:01 GMT

Anybody else having trouble accessing the "manage" page on sky mobile?

when I log in to to sky mobile, I can't access the manage page to see my contract, it just reverts to the mobile shop home page.

Re: Cannot access sky mobile manage page

caesarome — Sun, 24 May 2026 08:50:39 GMT

@LiamdotDean

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Cannot access sky mobile manage page

Brill+Gill — Sun, 24 May 2026 09:09:29 GMT

Thanks for escalating this @caesarome. We’ve sent @LiamdotDean an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.