topic Re: SkyID in Sky Mobile

SkyID

Naiya — Sat, 23 May 2026 21:52:38 GMT

Hi, I am trying to link my sky ID to my account on the sky app but it is saying my details are incorrect. I need to do this so I can add data to my phone but cannot log back in to do this. Is there another way I can get onto my account

Re: SkyID

caesarome — Sat, 23 May 2026 22:02:27 GMT

@Naiya

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: SkyID

Brill+Gill — Sun, 24 May 2026 08:03:50 GMT

Thanks for escalating this @caesarome. We’ve sent @Naiya an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.