https://helpforum.sky.com/t5/Sky-Mobile/Swapped-phone-been-charged-for-both/m-p/5279919#M293057 <P>I have swapped to a cheaper iPhone, I had nothing left to pay off for the iPhone, balance was £0 but I have been charged this month for both phone, I would like a refund on the phone I swapped it with&nbsp;</P> Thu, 21 May 2026 13:41:26 GMT Lee362 2026-05-21T13:41:26Z https://helpforum.sky.com/t5/Sky-Mobile/Swapped-phone-been-charged-for-both/m-p/5279919#M293057 <P>I have swapped to a cheaper iPhone, I had nothing left to pay off for the iPhone, balance was £0 but I have been charged this month for both phone, I would like a refund on the phone I swapped it with&nbsp;</P> Thu, 21 May 2026 13:41:26 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swapped-phone-been-charged-for-both/m-p/5279919#M293057 Lee362 2026-05-21T13:41:26Z https://helpforum.sky.com/t5/Sky-Mobile/Swapped-phone-been-charged-for-both/m-p/5279923#M293058 <P>Something doesn't add up here?&nbsp; You cannot swap a phone if it's fully paid off?&nbsp; (It's basically yours)</P><P>&nbsp;</P><P>Otherwise, swap returns take around 2-4 weeks to be processed and billing continues as normal during this period.&nbsp; Any 'overpayment' would be credit and used to reduce future bills.</P><P>&nbsp;</P><P>Remember we cannot see your biils.</P> Thu, 21 May 2026 13:47:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swapped-phone-been-charged-for-both/m-p/5279923#M293058 PandJ2020 2026-05-21T13:47:23Z