Gfhvjv

Bigbeth — Tue, 19 May 2026 17:39:25 GMT

Hi I have just landed in Dubai and my internet isn't working

when I landed I received a text messages saying £2.50 per day whilst I am

here but I can't still get it to work?
if I have a spend cap on could I please get it removed and get this £2.50 add on added to my account please I am here till Monday the 25th off this month so il pay the 25th and for it to run out on midnight

many thanks Bethany scott

Re: Gfhvjv

Daniel0210 — Tue, 19 May 2026 17:44:16 GMT

@Bigbeth

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Additionally if you're there for a while you can exceed the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Also bear in mind if your data usage is set too low or set to £O it will block you from using your phone abroad. You need to have at least £2 for every day you are there.

topic Re: Gfhvjv in Sky Mobile

Gfhvjv

Re: Gfhvjv