topic Re: Mobile App in Sky Mobile

Mobile App

R2bxe — Tue, 19 May 2026 16:33:30 GMT

I can't find where to roll over data to another mobile on the mobile app. Accounts are linked but can't find piggybank - could be user error but any help appreciated

Re: Mobile App

caesarome — Tue, 19 May 2026 16:39:09 GMT

@R2bxe

Can you see the mobile tab and if so what happens after you select this ?

Re: Mobile App

R2bxe — Tue, 19 May 2026 16:40:43 GMT

It shows this but we have sky mobile

Re: Mobile App

caesarome — Tue, 19 May 2026 16:44:36 GMT

@R2bxe

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile App

-Heather- — Tue, 19 May 2026 16:54:21 GMT

Hi @caesarome, thanks for making us aware of this. I'll send @R2bxe an invite now so we can assist further. Thanks, Heather