topic Can’t get eSIM working in Sky Mobile

Can’t get eSIM working

br0bs — Tue, 19 May 2026 09:52:31 GMT

I have the confirmation code and have tried several times to activate but it says unable. I have received an email and text to say eSIM activation failed. Please help

Re: Can’t get eSIM working

63johnw — Tue, 19 May 2026 10:16:47 GMT

Hi @br0bs

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Can’t get eSIM working

-Heather- — Tue, 19 May 2026 15:20:08 GMT

Hi @63johnw, thanks for making us aware of this. I'll send @br0bs and invite now so we can assist further. Thanks, Heather