https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap/m-p/5277087#M292792 <P>Hi guys,</P><P>generally how long does a swap take to process? Sent my old phone back a week ago but can't see any progress on my account</P> Sun, 17 May 2026 18:00:11 GMT Hollie_b 2026-05-17T18:00:11Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap/m-p/5277087#M292792 <P>Hi guys,</P><P>generally how long does a swap take to process? Sent my old phone back a week ago but can't see any progress on my account</P> Sun, 17 May 2026 18:00:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap/m-p/5277087#M292792 Hollie_b 2026-05-17T18:00:11Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap/m-p/5277093#M292793 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4685972">@Hollie_b</a>&nbsp;</P> <P>At least 2-3 weeks (edit - minimum).&nbsp;</P> Sun, 17 May 2026 18:10:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap/m-p/5277093#M292793 Daniel0210 2026-05-17T18:10:41Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap/m-p/5277177#M292803 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4685972">@Hollie_b</a>&nbsp;</P> <P>&nbsp;</P> <P>Realistically that depends on the backlog at the logistics depot which does the condition assessment.: Sky cannot move ahead with processing the swap until they've received a valuation for the returned hardware.</P> Sun, 17 May 2026 20:47:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap/m-p/5277177#M292803 TimmyBGood 2026-05-17T20:47:38Z