topic Re: Charging problems in Sky Mobile

Charging problems

Emma776 — Sat, 16 May 2026 16:49:00 GMT

The original apple charger that came with the phone stopped charging my phone so I tried a different socket and also plug which didn't resolve the issue.
Opened a new charger which charged my phone and then this charger only worked for a few days so then tried a new charger again which didn't work at all.

sometimes the my phone will charge using a charger but then sometimes it doesn't and I have tried different official wires, plugs and also where it's plugged into the mains.

Re: Charging problems

63johnw — Sat, 16 May 2026 16:50:46 GMT

Hi @Emma776 sounds like there is an issue with the charging socket in the phone. How old is it ?

Re: Charging problems

Daniel0210 — Sat, 16 May 2026 16:52:00 GMT

@Emma776 wrote:

The original apple charger that came with the phone …

@Emma776

I presume it's a pretty old iPhone as Sky haven't supplied a new charger with an iPhone for a good few years now.

Re: Charging problems

Emma776 — Sat, 16 May 2026 16:53:24 GMT

Only had it about a month now, just over. It's the iPhone 17e

Re: Charging problems

63johnw — Sat, 16 May 2026 17:34:55 GMT

I would take it to an Apple Store @Emma776 and ask them to look at it.

Re: Charging problems

caesarome — Sat, 16 May 2026 18:26:31 GMT

@Daniel0210 wrote:

I presume it's a pretty old iPhone as Sky haven't supplied a new charger with an iPhone for a good few years now.

It would be Apple not Sky that do or do not supplier the charger. I recently got a iphone 17 not from Sky and to my surprise it did come with the cable.

Re: Charging problems

Emma776 — Sat, 16 May 2026 19:03:56 GMT

The iPhone 17e came with a charging cable not a plug but the cable is not working, I've only had the phone about a month give or take a little, The phone and cable came from Sky itself.

Re: Charging problems

caesarome — Sat, 16 May 2026 19:06:52 GMT

Do you have an Apple store near you that you could take the phone, cable and charging plug so they can look at it for you ?

Re: Charging problems

Emma776 — Sat, 16 May 2026 19:10:03 GMT

We don't have one locally but can travel to our nearest one soon. Thank you everyone for all your help, it's very much appreciated.