https://helpforum.sky.com/t5/Sky-Mobile/Credit-refund/m-p/5276160#M292669 <P>It takes 3-5 working days for refunds to be processed - I'd give it until mid next week and call them again...</P> Sat, 16 May 2026 07:59:34 GMT PandJ2020 2026-05-16T07:59:34Z https://helpforum.sky.com/t5/Sky-Mobile/Credit-refund/m-p/5276138#M292666 <P>I rang sky yesterday to close my mobile account which was payment for the mobile only. I paid the outstanding balance online but was told this just sat as a credit on the account. I was told this had been refunded and I paid the outstanding amount again. I received an email saying the agreement was clear and no further payments would be taken. However, although I asked them to close my account it is still active and the credit is still showing.&nbsp;</P> Sat, 16 May 2026 06:53:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Credit-refund/m-p/5276138#M292666 Sallyabcde123 2026-05-16T06:53:35Z https://helpforum.sky.com/t5/Sky-Mobile/Credit-refund/m-p/5276160#M292669 <P>It takes 3-5 working days for refunds to be processed - I'd give it until mid next week and call them again...</P> Sat, 16 May 2026 07:59:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Credit-refund/m-p/5276160#M292669 PandJ2020 2026-05-16T07:59:34Z