topic Re: Credit Refund in Sky Mobile

Credit Refund

Abi185 — Thu, 14 May 2026 15:11:50 GMT

I've left sky and have a credit on my account which is yet to be paid back to me. Please advise how I can get the refund.

Re: Credit Refund

63johnw — Thu, 14 May 2026 15:13:17 GMT

Hi @Abi185 when did you leave ? If you leave your direct debit in place then Sky should refund it via that.

Re: Credit Refund

caesarome — Thu, 14 May 2026 15:18:43 GMT

@Abi185

If your payment details are in a place we can arrange some help for you via here if you want ?

Re: Credit Refund

Abi185 — Thu, 14 May 2026 17:50:24 GMT

Yes my payment details are in place.

Re: Credit Refund

caesarome — Thu, 14 May 2026 18:17:05 GMT

@Abi185

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit Refund

Brill+Gill — Thu, 14 May 2026 19:32:33 GMT

Thanks for escalating this @caesarome. We’ve sent @Abi185 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.