topic Think a possible scam in Sky Mobile

Think a possible scam

Clare911 — Thu, 14 May 2026 13:27:19 GMT

I received a phone call from a mobile number. The lady on the phone was claiming to be from sky and was saying that due to recent issues I was being given a discount of £40 on my next phone bill. I'm currently at work and was trying to explain this. She then went on to ask for my email address so she could send me details. I stupidly gave it to her and I've received and email with a code like I've requested a new password. I'm now worried that they will be ordering devices in my name.

Re: Think a possible scam

GD1 — Thu, 14 May 2026 13:47:00 GMT

@Clare911 You will need to change your account password to stop anyone accessing it, please also read this https://www.sky.com/help/articles/account-takeover

Re: Think a possible scam

Clare911 — Thu, 14 May 2026 13:48:43 GMT

Thank you. I've changed my password straight away after it twigged.

Re: Think a possible scam

Daniel0210 — Thu, 14 May 2026 13:51:55 GMT

@Clare911

Scammers do indeed try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

It's also worth keeping an eye on your bank account for any fraudulent transactions.