https://helpforum.sky.com/t5/Sky-Mobile/Purchasing-items-online/m-p/5274439#M292478 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683092">@Paigeken97</a>&nbsp;wrote:<BR /> <P>I have previously had broadband with sky but moved so that account is closed, has this got something to do with it?</P> <HR /></BLOCKQUOTE> <P>Highly likely I would have though so sign out of that account and then purchase this iPad as a new customer so providing&nbsp;a different&nbsp;email address during the purchase or if you want to use the same one then make sure it is removed from that old account first.</P> Wed, 13 May 2026 18:20:06 GMT caesarome 2026-05-13T18:20:06Z https://helpforum.sky.com/t5/Sky-Mobile/Purchasing-items-online/m-p/5274425#M292475 <P>I am wanting to purchase an Apple iPad through sky but when I add the item to my basket and log in with my email and password it comes up with an error message everytime! I have previously had broadband with sky but moved so that account is closed, has this got something to do with it?</P> Wed, 13 May 2026 17:58:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Purchasing-items-online/m-p/5274425#M292475 Paigeken97 2026-05-13T17:58:29Z https://helpforum.sky.com/t5/Sky-Mobile/Purchasing-items-online/m-p/5274439#M292478 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683092">@Paigeken97</a>&nbsp;wrote:<BR /> <P>I have previously had broadband with sky but moved so that account is closed, has this got something to do with it?</P> <HR /></BLOCKQUOTE> <P>Highly likely I would have though so sign out of that account and then purchase this iPad as a new customer so providing&nbsp;a different&nbsp;email address during the purchase or if you want to use the same one then make sure it is removed from that old account first.</P> Wed, 13 May 2026 18:20:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Purchasing-items-online/m-p/5274439#M292478 caesarome 2026-05-13T18:20:06Z