https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap-I-have-returned-my-old-phone-how-long-does-this-usually-take-to-process/m-p/5274066#M292435 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2769700">@Jessh11</a>&nbsp;wrote:<BR /><P>Does anyone else know how long the swap usually takes?&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>3-4 weeks is the norm.</P> Wed, 13 May 2026 10:07:39 GMT PandJ2020 2026-05-13T10:07:39Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap-I-have-returned-my-old-phone-how-long-does-this-usually-take-to-process/m-p/5274055#M292434 <P>I returned my old phone over 2 weeks ago to Sky and have Royal mail confirmation of its delivery yet I have had no update from Sky on this.&nbsp; The manage my account page does not appear to have updated the progress of the swap either.</P><P>&nbsp;</P><P>Does anyone else know how long the swap usually takes?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 13 May 2026 09:47:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap-I-have-returned-my-old-phone-how-long-does-this-usually-take-to-process/m-p/5274055#M292434 Jessh11 2026-05-13T09:47:23Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap-I-have-returned-my-old-phone-how-long-does-this-usually-take-to-process/m-p/5274066#M292435 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2769700">@Jessh11</a>&nbsp;wrote:<BR /><P>Does anyone else know how long the swap usually takes?&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>3-4 weeks is the norm.</P> Wed, 13 May 2026 10:07:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap-I-have-returned-my-old-phone-how-long-does-this-usually-take-to-process/m-p/5274066#M292435 PandJ2020 2026-05-13T10:07:39Z