topic Call about new sim in Sky Mobile

Call about new sim

Di49 — Tue, 12 May 2026 18:04:19 GMT

Keep getting calls from Sky asking for details in order to get a new sim sent to me , haven't given them any details but they are not giving up a dove else getting these calls ??

Re: Call about new sim

Daniel0210 — Tue, 12 May 2026 18:11:56 GMT

@Di49

Unless you already have a sim problem you've reported to Sky this call was a scam.

Hopefully you hung up before giving out too much information.

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

Re: Call about new sim

Di49 — Tue, 12 May 2026 21:17:52 GMT

Thank you that's really helpful , was suspicious so hung up xx

Re: Call about new sim

twilight+princess — Sat, 16 May 2026 14:47:31 GMT

Was the call claiming that there's an upgrade to 5G network so you'll need a new sim to benefit or are they offering you a new sim only contract?