topic Re: EIRCODE NOT ACCEPTED in Sky Mobile

EIRCODE NOT ACCEPTED

stuf32323232 — Mon, 11 May 2026 13:53:47 GMT

A new customer. Signed up for a Sky Mobile. Received the 'Your order confirmation with Sky Mobile' emaill within minutes. When I try to login to Sky ID/My Sky it prompts me for my EIRCODE, which I enter, but am then presented with this error message: "An error occurred, please check the details or try again later"

Re: EIRCODE NOT ACCEPTED

63johnw — Mon, 11 May 2026 14:12:44 GMT

Hi @stuf32323232

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: EIRCODE NOT ACCEPTED

Brill+Gill — Mon, 11 May 2026 14:26:31 GMT

Thanks for escalating this @63johnw. We’ve sent @stuf32323232 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.