topic Re: Additional charges in Sky Mobile

Additional charges

F0xglove — Mon, 11 May 2026 11:50:46 GMT

Hi,

I'm new to Sky Mobile. With my previous provider I was able to set a maximum amount that I could spend over my monthly payment. This was mainly to stop me accidentally racking up costs. I cannot see a way to do this in the Sky Mobile app. Does anyone know if this is possible? Thanks

Re: Additional charges

63johnw — Mon, 11 May 2026 11:53:58 GMT

Hi @F0xglove have a look here, monthly spend cap.

https://www.sky.com/help/articles/sky-mobile-spend-caps

Re: Additional charges

Daniel0210 — Mon, 11 May 2026 11:54:59 GMT

@F0xglove

Does this link help?
https://www.sky.com/help/articles/sky-mobile-spend-caps

Re: Additional charges

F0xglove — Mon, 11 May 2026 12:02:59 GMT

Yes thank you, that link did work.

Re: Additional charges

Zoe1267 — Sun, 18 Oct 2026 09:06:37 GMT

I am being charged 2times for the mix package on sky mobile

I only have one sim as I kept the same number ? Why is this. Pls reduce this

Re: Additional charges

63johnw — Sun, 18 Oct 2026 09:08:27 GMT

@Zoe1267 wrote:
I am being charged 2times for the mix package on sky mobile
I only have one sim as I kept the same number ? Why is this. Pls reduce this

Hi @Zoe1267 have you taken out a new sim plan with sky and you already had one ? Any new plan comes with a new number and that would be why you are being charged for two plans.

Re: Additional charges

caesarome — Sun, 18 Oct 2026 09:10:26 GMT

@Zoe1267

Have you changed your billing date so do these charges cover the same date period ?