topic Signal issues in Sky Mobile

Signal issues

Olivia2411 — Sun, 10 May 2026 13:04:29 GMT

I usually get really good reception at home and round the village we live in. But since Wednesday I have had no signal (my husband on O2 hasn't either or my in laws who live near by on Tesco). How can I investigate if there is a problem? When I check via the service checker it says we have good service in our area.
The WiFi is really slow so we rely on our mobile data so it is very frustrating

Re: Signal issues

63johnw — Sun, 10 May 2026 13:07:46 GMT

Hi @Olivia2411 is this the one you used ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Signal issues

Daniel0210 — Sun, 10 May 2026 13:07:49 GMT

@Olivia2411

Is any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. In case you aren't aware Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Re: Signal issues

Olivia2411 — Sun, 10 May 2026 13:09:53 GMT

I’ve checked via that link and it says we have good service. Not sure what to do now. Thought it might fix itself but we're on day 5 now

Re: Signal issues

Olivia2411 — Sun, 10 May 2026 13:12:47 GMT

I've reported the problem now! Thank you for your help! Xx

Re: Signal issues

63johnw — Sun, 10 May 2026 13:15:49 GMT

@Olivia2411 The fact several people are having issues would indicate a network issue. Anything showing on this link (sky use the O2 network).

https://status.o2.co.uk

Re: Signal issues

TimmyBGood — Sun, 10 May 2026 13:54:13 GMT

@63johnw wrote:

@Olivia2411 The fact several people are having issues would indicate a network issue. Anything showing on this link (sky use the O2 network).

https://status.o2.co.uk

As do Tesco Mobile, so that's probably a clue.