topic Trouble with sim to esim in Sky Mobile

Trouble with sim to esim

Grant1783 — Sat, 09 May 2026 19:45:33 GMT

Hi, I recently bought an iPhone 17 pro and selected the option for an eSIM. I have set it up but now I have two plans, I hoped to transfer my number to the new plan but I can't seem to do it and go down to the one new plan that I hoped for.

Can anyone help?

Thanks

Grant

Re: Trouble with sim to esim

63johnw — Sat, 09 May 2026 19:50:22 GMT

Hi @Grant1783 if the old sim is also with sky then the only way to get it on the new plan is to port it to a different network on PAYG then port it back. You can't port from sky sim to sky sim.

Re: Trouble with sim to esim

Grant1783 — Sun, 10 May 2026 09:50:24 GMT

Hi, thanks for your reply.

I think I figured out what I have done. I took out a new data plan thinking it would change my original one not realising it's a second one. I have requested to cancel this new plan. I was sim only before and didn't notice the option for not needing a new data plan. Silly me!

Thanks

Grant

Re: Trouble with sim to esim

63johnw — Sun, 10 May 2026 10:27:26 GMT

Yes that does catch quite a few people out when upgrading and getting a new sim, as you and lots of others do is think the new sim will have the old number on. At least you managed to get the new one cancelled and are up and running @Grant1783

Re: Trouble with sim to esim

Grant1783 — Sat, 06 Jun 2026 08:34:06 GMT

Well I thought it had cancelled but it is still showing on my account. I guess I'll have to give them a call.