topic Re: Unrecognised pac code in Sky Mobile

Unrecognised pac code

Tracey_63 — Sat, 09 May 2026 11:10:26 GMT

I have received my pac code but you don't recognise it, i have called and my number is not recognised

Re: Unrecognised pac code

caesarome — Sat, 09 May 2026 11:15:02 GMT

You are talking to other customers here so are you entering the pac code correctly, have you checked with who gave it to you that it is correct ?

Re: Unrecognised pac code

63johnw — Sat, 09 May 2026 11:25:03 GMT

Hi @Tracey_63 just to confirm you have a new sky sim and have activated it ? You have received a PAC from your old network (not Sky) ? You are trying to use your PAC to port that number from your old network to Sky ?

https://www.sky.com/help/articles/sky-mobile-keep-your-number