topic Unable to make outgoing calls in Sky Mobile

Unable to make outgoing calls

krimbo47 — Sat, 09 May 2026 08:52:46 GMT

morning all ive recently joined Sky from EE all seemed well;for a couple of days but now I cant make outgoing calls I have checked all settings activ ated the Sky sim now scratching head I can make calls using whats app wifi calling doesnt seem to work Also how do I report a fault to sky

Re: Unable to make outgoing calls

caesarome — Sat, 09 May 2026 08:57:06 GMT

@krimbo47

Have you tried sending the network settings to your phone ?

This should be what you need to do:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: Unable to make outgoing calls

krimbo47 — Sat, 09 May 2026 09:43:58 GMT

Thanks for your reply have tried that still not working

Re: Unable to make outgoing calls

caesarome — Sat, 09 May 2026 11:02:10 GMT

@krimbo47

Is your phone an iPhone ?

Re: Unable to make outgoing calls

63johnw — Sat, 09 May 2026 11:26:12 GMT

Any issues showing @krimbo47 ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Unable to make outgoing calls

krimbo47 — Sat, 09 May 2026 11:53:14 GMT

thanks for responding repots shows no problems

Re: Unable to make outgoing calls

63johnw — Sat, 09 May 2026 12:25:36 GMT

Have you tried your sim in a different phone @krimbo47 ?