https://helpforum.sky.com/t5/Sky-Mobile/Old-phone/m-p/5271317#M292074 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3642305">@Mollie+123</a>&nbsp; was this part of a swap ? When did you send it as it usually takes 2-4 weeks for returns to be processed, in that time you continue to pay and any overpayment will be refunded.&nbsp;</P> Sat, 09 May 2026 07:52:24 GMT 63johnw 2026-05-09T07:52:24Z https://helpforum.sky.com/t5/Sky-Mobile/Old-phone/m-p/5271287#M292071 Sent back my old phone but still getting charged.Did speak to someone on phone they saud they would sort it.Also said they would refund what I over paid. Sat, 09 May 2026 06:47:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Old-phone/m-p/5271287#M292071 Mollie+123 2026-05-09T06:47:22Z https://helpforum.sky.com/t5/Sky-Mobile/Old-phone/m-p/5271317#M292074 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3642305">@Mollie+123</a>&nbsp; was this part of a swap ? When did you send it as it usually takes 2-4 weeks for returns to be processed, in that time you continue to pay and any overpayment will be refunded.&nbsp;</P> Sat, 09 May 2026 07:52:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Old-phone/m-p/5271317#M292074 63johnw 2026-05-09T07:52:24Z