https://helpforum.sky.com/t5/Sky-Mobile/4g-not-working/m-p/5271052#M292032 <P>Son is unable to connect to the internet when he is out 4g doesnt work hes having to connect to my phone to use the internet&nbsp;</P> Fri, 08 May 2026 15:58:55 GMT Gwen131 2026-05-08T15:58:55Z https://helpforum.sky.com/t5/Sky-Mobile/4g-not-working/m-p/5271052#M292032 <P>Son is unable to connect to the internet when he is out 4g doesnt work hes having to connect to my phone to use the internet&nbsp;</P> Fri, 08 May 2026 15:58:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/4g-not-working/m-p/5271052#M292032 Gwen131 2026-05-08T15:58:55Z https://helpforum.sky.com/t5/Sky-Mobile/4g-not-working/m-p/5271056#M292033 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4679335">@Gwen131</a>&nbsp;</P> <P>Is his phone 5G capable and if so as long as you have activated the 5G add on here, does this work for him:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/productsettings/mobile/sim/x/plan-data-settings" target="_blank">https://www.sky.com/productsettings/mobile/sim/x/plan-data-settings</A></P> Fri, 08 May 2026 16:03:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/4g-not-working/m-p/5271056#M292033 caesarome 2026-05-08T16:03:52Z https://helpforum.sky.com/t5/Sky-Mobile/4g-not-working/m-p/5271069#M292036 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4679335">@Gwen131</a>&nbsp; also check the correct APN settings are stored in the phone and his mobile data is turned on.&nbsp;</P> Fri, 08 May 2026 16:28:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/4g-not-working/m-p/5271069#M292036 63johnw 2026-05-08T16:28:10Z