https://helpforum.sky.com/t5/Sky-Mobile/Parental-controls/m-p/5270239#M291907 <P>Parental controls are on and i didn't realise, i tried to turn them off, it asked for my card details to verify my age and then says enter a valid card number but the card number is 100% correct&nbsp;</P> Thu, 07 May 2026 12:58:46 GMT Claire2412 2026-05-07T12:58:46Z https://helpforum.sky.com/t5/Sky-Mobile/Parental-controls/m-p/5270239#M291907 <P>Parental controls are on and i didn't realise, i tried to turn them off, it asked for my card details to verify my age and then says enter a valid card number but the card number is 100% correct&nbsp;</P> Thu, 07 May 2026 12:58:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Parental-controls/m-p/5270239#M291907 Claire2412 2026-05-07T12:58:46Z https://helpforum.sky.com/t5/Sky-Mobile/Parental-controls/m-p/5270243#M291908 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4678412">@Claire2412</a>&nbsp;</P> <P>You need to be using a credit card as only these can be issued to someone aged 18 or over so a debit card will not work.</P> <P>&nbsp;</P> <P>So you can either use one from a family member or friend or if you have a phone contract with Sky then you can call them and they will do this for you as only someone aged 18 or over can sign a credit agreement so they will already know that you are older than 18 for the adult settings to be changed. 150 is the free number to use to call Sky on</P> <P>&nbsp;</P> Thu, 07 May 2026 13:03:15 GMT https://helpforum.sky.com/t5/Sky-Mobile/Parental-controls/m-p/5270243#M291908 caesarome 2026-05-07T13:03:15Z