https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phones/m-p/5270060#M291883 <P>I have a few mobiles on my account that are not in use.</P><P>They are stopping me from upgrading my sons phone, can these be removed so I can order a new phone&nbsp;</P> Thu, 07 May 2026 08:59:18 GMT Alana17 2026-05-07T08:59:18Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phones/m-p/5270060#M291883 <P>I have a few mobiles on my account that are not in use.</P><P>They are stopping me from upgrading my sons phone, can these be removed so I can order a new phone&nbsp;</P> Thu, 07 May 2026 08:59:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phones/m-p/5270060#M291883 Alana17 2026-05-07T08:59:18Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phones/m-p/5270065#M291884 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4678215">@Alana17</a>&nbsp;</P> <P>If they have been paid off then as they do not count as an active device they should not prevent you from placing another order so if for any reason you can not get the order placed then call Sky on 150 for help with this.</P> Thu, 07 May 2026 09:09:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-phones/m-p/5270065#M291884 caesarome 2026-05-07T09:09:43Z