topic Re: Refund in Sky Mobile

Refund

Phone16 — Wed, 06 May 2026 18:29:45 GMT

Hi I'm trying to get a refund or look if £60 has been moved into credit but it's not showing up in credit and this was on 30th April

Re: Refund

caesarome — Wed, 06 May 2026 18:32:33 GMT

@Phone16

What will this credit before from, have you cancelled Sky Mobile within 31 days of receiving a new phone and are awaiting back a payment you have made against the device ?

Re: Refund

Phone16 — Wed, 06 May 2026 18:36:11 GMT

I paid my bill on the 30th April and I made a mistake and sent £60 more I would like to refund that back I don't know how to do it

Re: Refund

caesarome — Wed, 06 May 2026 18:39:24 GMT

You do not need to be making manual payments like what you have done as you should have something like a direct debit a or a card setup so that Sky can take it automatically from you each month.

If you overpaid then does any credit show up against what will be your next bill ?

Re: Refund

Phone16 — Wed, 06 May 2026 19:42:43 GMT

I have a direct debt where it takes out of my card but I don't use that card so no money was in that card I paid it off another card that's not direct debt. I checked and it still says next payment is the same. How could I get the £60 back or will that pay for my next phone bill?

Re: Refund

caesarome — Wed, 06 May 2026 21:02:28 GMT

A direct debit is taken directly from your bank account so a card plays no part in it.

If this overpayment is showing via your account then until it is then it can not be refunded back to you.