topic Re: Restrictions in Sky Mobile

Restrictions

Terri777 — Wed, 06 May 2026 08:39:47 GMT

I paid my bill last week , why is my phone still restricted??? Iv tried to set back up debit card monthly payment. Please life restrictions

Re: Restrictions

63johnw — Wed, 06 May 2026 08:44:17 GMT

Hi @Terri777 until your payment(s) clear and your new continuous payment method is set up then your services will remain suspended.

Re: Restrictions

caesarome — Wed, 06 May 2026 08:44:25 GMT

@Terri777 wrote:

Iv tried to set back up debit card monthly payment. Please life restrictions

We can't lift the restrictions @Terri777 as we are customers here so did you actually manage to see your debit card up as it isn't clear if you managed to do this or not.

Re: Restrictions

Daniel0210 — Wed, 06 May 2026 09:26:50 GMT

@Terri777
Remember…

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.