topic Re: Manage devices in Sky Mobile

Manage devices

Tristan11 — Mon, 04 May 2026 10:51:36 GMT

When I click on manage devices it won't open and reverts back to the other sections. I can access it to roll data, check bills etc..

Re: Manage devices

caesarome — Mon, 04 May 2026 11:02:05 GMT

@Tristan11

So when you select the Mobile section on the MySky app it redirects back to the Sky mobile homepage ?

Re: Manage devices

Tristan11 — Mon, 04 May 2026 11:07:15 GMT

I'm on sky mobile, all logged in and can clock on everything other than manage. When I do click on it it just goes back to the sky mobile section.

Re: Manage devices

caesarome — Mon, 04 May 2026 11:08:48 GMT

@Tristan11

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Manage devices

LJB-C — Mon, 04 May 2026 12:24:06 GMT

Hello 👋

Thanks for escalating this @caesarome. We’ve sent @Tristan11 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.