https://helpforum.sky.com/t5/Sky-Mobile/New-bill/m-p/5267868#M291581 <P>Hi sir/mam,&nbsp;</P><P>I just noticed that I'm paying bill for the sim which I doesn't even have . Can you please explain for which number you are deducting money for ? I was an sky customer and I wanted a new contract from you guys which was created but never received a new sim to use . After that I changed my usual number to O2 so my number is ported now . But now I'm paying for sky contract without any sim ? How can charge me for the sim which I never received and it's not even activated ?&nbsp;</P> Mon, 04 May 2026 08:50:07 GMT Newsim1 2026-05-04T08:50:07Z https://helpforum.sky.com/t5/Sky-Mobile/New-bill/m-p/5267868#M291581 <P>Hi sir/mam,&nbsp;</P><P>I just noticed that I'm paying bill for the sim which I doesn't even have . Can you please explain for which number you are deducting money for ? I was an sky customer and I wanted a new contract from you guys which was created but never received a new sim to use . After that I changed my usual number to O2 so my number is ported now . But now I'm paying for sky contract without any sim ? How can charge me for the sim which I never received and it's not even activated ?&nbsp;</P> Mon, 04 May 2026 08:50:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-bill/m-p/5267868#M291581 Newsim1 2026-05-04T08:50:07Z https://helpforum.sky.com/t5/Sky-Mobile/New-bill/m-p/5267873#M291582 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4675922">@Newsim1</a>&nbsp;</P> <P>Just to point out that we are customers here.</P> <P>&nbsp;</P> <P>If you never received a Sky sim how did you then port your number to O2 so did you move it from Sky to O2, did you activate an esim for example ?</P> <P>&nbsp;</P> <P>The number you are being billed for should show via the bill on the MySky app.</P> Mon, 04 May 2026 08:55:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-bill/m-p/5267873#M291582 caesarome 2026-05-04T08:55:11Z