topic Re: Sky do not help customers in Sky Mobile

Sky do not help customers

Nannytotwins1 — Sat, 02 May 2026 20:38:35 GMT

My account was changed in march due too a fault on my television. He said it was the only

way to fix the problem, a couple of days later I went on my sky account and my mobile bill

was missing. Since then several very long phone calls I've tried to connect accounts it wouldn't let me I've also emailed them twice and not had a reply,I then got summons due

to non payment I rang them about this and got no where I've been with sky 13 years, I'm very poorly and a pensioner I don't no what to do all I want is for them to put my mobile

back onto my account so I can pay it as it's making me very depressed

Re: Sky do not help customers

caesarome — Sat, 02 May 2026 21:02:11 GMT

@Nannytotwins1 wrote:

My account was changed in march due too a fault on my television. He said it was the only

way to fix the problem,

@Nannytotwins1

What actually happened on your account ?

Re: Sky do not help customers

Nannytotwins1 — Sat, 02 May 2026 22:04:31 GMT

I couldn't get any programs

so I rang sky after an hour he said

he would open a new account using a different email address which sky already had and he didn't put on my mobile account

it's been so much trouble it's

Re: Sky do not help customers

twilight+princess — Mon, 04 May 2026 11:49:57 GMT

Have you tried signing in with the new account & your old password? If it says wrong password then reset the password.
Did you call via 150, via the contact details at the bottom of every page or search for Sky via a browser & call the first number shown? If the last then it may be you weren't calling official Sky number. Did the service representative ask for your telephone password or your account password?

Re: Sky do not help customers

Nannytotwins1 — Mon, 04 May 2026 21:34:46 GMT

I did call sky and done everything and got no where it says my postcode is wrong then my bank details are wrong

Re: Sky do not help customers

caesarome — Mon, 04 May 2026 21:41:59 GMT

@Nannytotwins1

I would call Sky again tomorrow and ask to speak to their ID team, explain that a new account was created but that your mobile account has not been linked to it.